Loaner Car Policy

Courtesy Loaner Vehicle Policy
Loaner vehicle are available to customers who meet the following criteria: 

  • Loaner vehicles are available to clients who have an ongoing business relationship with the Frankel Automotive Group.
  •  Loaner vehicles must be reserved at the time of the service appointment and may not be available in an emergency.  Rental vehicles are available from Enterprise Rental Car at discounted rates.
  • Loaner vehicles are available only for repairs or maintenance services that take longer than 2 hours.
  •  Client must be over 21 years of age, possess and show a valid driver's license, a current insurance card and a valid credit card (Visa, MasterCard, Discover or American Express).
  • Client must replace the fuel used (will be charged for fuel if not replaced).
  •  Parking tickets and traffic violations are the sole responsibility of the client.
  •  Body damage or other damage to the loaner car while in the client's possession is the responsibility of the client.
  • Smoking and/or pets are not allowed in loaner cars as well as food and beverages.
  •  Loaner vehicles must be returned by 8:30pm on the day the repair is completed. A charge of $75.00 per day will result if not returned in a timely manner.

 

Hours

  • Monday 9:00am - 9:00pm
  • Tuesday 9:00am - 9:00pm
  • Wednesday 9:00am - 9:00pm
  • Thursday 9:00am - 9:00pm
  • Friday 9:00am - 9:00pm
  • Saturday 9:00am - 6:00pm
  • Sunday Closed